Refund and Returns Policy

S & S TARPAULIN & NET CC will accept returns:

While S & S TARPAULIN & NET CC shall makes every effort to accommodate its Consumers and Retailers, our returns policy has to be one that is both reasonable and in strict accordance with Section 56 together with Section 57 of the Consumer Protection Act (the “CPA”)

The Act permits returns within the first 6 Months in the following circumstances;

  1. Where goods have been incorrectly supplied. An example of this is where a User orders goods and receives goods that are substantially different from what was ordered. S & S TARPAULIN & NET CC will then have the incorrect goods picked up and the correct goods delivered at no charge to the Consumer.
  2. Where the goods sold are materially defective. Materially defective means that the goods are not suitable for the purposes for which they are made or designed and that the defect affects the usage of the item. S & S TARPAULIN & NET CC reserves the right to inspect the goods once they have been returned before offering the Consumer recourse on the matter, which will include;
  3. A full refund where the goods are found to be materially defective OR
  4. A credit to the value of the goods
  5. A replacement of the goods

Materially defective here excludes minor scratches, dents, marks or defects which do not affect the usage or enjoyment of the goods.

S & S TARPAULIN & NET CC will not accept returns:

  1. The Consumer Protection Act (the “CPA”) specifically excludes “buyer’s remorse” and S & S TARPAULIN & NET CC reserves the right to reject returns that are sought because the Consumer has “changed his mind” or no longer wants the item after the purchase has been made.
  2. Where the goods have been damaged due to ordinary wear and tear or worn out in the ordinary course of use.
  3. Where the goods have been purchased from other retailers and not S & S TARPAULIN & NET CC.
  4. Where the goods fall into one of the following categories:
  5. Goods that have been personalized or custom made
  6. Goods that have been specifically ordered for the Consumer and are not in ordinary stock
  7. Where the goods have been wilfully damaged or have been damaged by the gross negligence of the Consumer or Retailer.
  8. Where the goods have been damaged by Force Majeure, or an acts beyond S & S TARPAULIN & NET CC control such as inclement weather, natural disaster, power failure, electrical surges or other circumstances outside of S & S TARPAULIN & NET CC’s control.
  9. S & S TARPAULIN & NET CC reserves the right to hold the Consumer Liable for delivery charges in the event of one or more of the above circumstances being the reason for return of the goods.

S & S TARPAULIN & NET CC will only issue a refund if::

  • All goods Purchased from S & S TARPAULIN & NET CC via the Website or Online Platform within 5 days of purchase, also known as the “cooling off” period in terms of the Consumer Protection Act (the “CPA”) S & S TARPAULIN & NET CC will only accept returns if the goods are in their original packaging, unused and the Consumer is able to provide a valid, dated proof of purchase.
  • S & S TARPAULIN & NET CC reserves the right not to process refunds on original shipping fees where items are not defective or incorrectly supplied. Returns processed to S & S TARPAULIN & NET CC shall be at the customer’s cost and for the customer’s account.
  • Cash refunds will be processed 7 (seven) to 14 (fourteen) working days from date of refund being accepted. Refunds shall be made to the banking details from which the order was placed, or to the banking details provided to S & S TARPAULIN & NET CC on signing up or account creation.

RETURNS & REFUNDS WILL NOT BE CONSIDERED IF PURCHASED IN A MARK DOWN SALE – SPECIAL OFFER

  • The contract signed is as a result of a mark down sale;
  • The mark down sale which is applicable on the date of the signature of the quotation is for one (1) day ONLY and applicable to the date upon which the quotation has been accepted and signed by the customer;
  • The mark down sale shall be valid at the price quoted in the section under the heading “mark down price” and is only valid if the special offer price is paid on the date of the signature of the acceptance of the quotation;
  • Should the mark down price be not paid in full and reflected in the company’s bank account, on the same day then the “normal price” will be applicable to the quotation and the mark down price would be deemed to have lapsed and be of no force etc. And the purchase price shall be the normal price as contained under the heading – “Normal Price”.
  • We will not accept any returns or give refunds for goods purchased on a Mark Down Sale.
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